Cloud Telephony
What is Cloud Telephony?
Unlock the power of cloud telephony, also known as 'cloud calling', which enables organisations to leverage internet-based voice communication services. By utilising a hosted PBX system, calls are seamlessly handled through VoIP technology. Embracing cloud telephony empowers businesses to migrate their phone calls to the cloud, while also facilitating video calls, file sharing, and instant messaging. This unified communications model brings together various tools and critical business systems into a single platform, enhancing productivity and streamlining workflows.
How does cloud telephony work?
Harness the power of an internet connection to leverage cloud telephony. By utilising VoIP technology hosted in the cloud, analogue voice signals are converted into digital data packets and transmitted through the internet. When dialling a phone number, the call is routed by a third-party hosting the VoIP system, and upon arrival, the signals are converted back into analogue form. This flexible communication method supports various devices such as mobile devices, VoIP handsets, desk phones, and computer-based softphone apps. Embracing cloud telephony, unified communication (UC) is achieved by relying on the internet, the cloud, and a dedicated third-party to ensure platform maintenance. Experience the numerous benefits of this system, enhancing both internal operations and customer interactions, ultimately driving business success.
The benefits of cloud telephony
Enable flexible working from anywhere - With the increasing popularity of hybrid work arrangements, more employees are choosing to divide their time between working remotely and working in the office. As long as they have a stable internet connection, they can access their cloud-based phone system and seamlessly continue their work. In addition to making and receiving calls, remote workers can also manage voicemail, handle call routing, and set up call forwarding as needed. According to a recent survey, 56% of respondents in 2022 identified flexible working as the most effective way for employers to support their mental health, and cloud telephony can be a key enabler of this.
Keeps calls and data secure - In today's data-driven world, businesses face increasing pressure to safeguard critical information from both regulations and external threats. With the potential cost of a data breach exceeding $5 million, it's crucial for businesses to choose a cloud telephony provider that prioritises security. By adhering to GDPR and HIPPA regulations and implementing advanced encryption technologies like TLS and SRTP, cloud telephony services offer the assurance of a secure system. This allows employees to work remotely without the worry of falling victim to cyber attacks.
Resilient and future-proof - The upcoming transition from the PSTN in 2025 will revolutionise business communication, requiring a shift away from traditional phone networks. Embracing cloud-based solutions adds an extra level of security, safeguarding against unexpected disruptions like power outages or natural disasters that could impact on-site PBX systems.
Guaranteed scalability - Upgrade your business phone system effortlessly as your company expands. With cloud telephony systems, you can easily add or remove lines through a user-friendly portal, eliminating the need for specialised assistance or concerns about wiring and phone numbers.
Advanced features to advance productivity - Elevate your business communication system with cloud telephony, offering a wide range of advanced features that revolutionise your employees' operations. With a user-friendly dashboard, cloud telephony provides access to features like auto-attendant for seamless customer connections and Interactive Voice Response (IVR) for guided call management. Embrace flexible work arrangements with video conferencing and screen sharing, enabling productive remote meetings and ensuring optimal efficiency for hybrid workers.
A cost-effective way to communicate - In today's competitive business landscape, maximising productivity and efficiency while minimising costs is a top priority. Embracing cloud technology has proven to be a game-changer for 84% of businesses, delivering significant savings on computing expenses, electricity bills, and physical space. By adopting cloud telephony solutions, businesses can eliminate the need for expensive equipment upgrades and maintenance, as these responsibilities are handled by trusted third-party providers. Moreover, the cloud eliminates the need to invest in costly on-premise equipment, freeing up valuable resources and reducing staff-related expenses.
Moving to a cloud-based future
Embrace the 'Cloud First' policy of the UK government and unlock the potential of cloud-powered future. Experience cost savings, enhanced system resilience, and a more productive workforce through cloud communications. By exploring different providers, evaluating their security credentials, data handling capabilities, and advanced call features, businesses can discover the perfect cloud telephony solution to revolutionise their communication. Avoid wasting resources on an unsuitable solution by gaining a comprehensive understanding of the cloud telephony market. Seize the opportunities of cloud telephony today and embark on a transformative journey for your business.